{"id":263240,"date":"2021-08-31T16:32:54","date_gmt":"2021-08-31T16:32:54","guid":{"rendered":"https:\/\/live-jameson.pantheonsite.io\/faq\/"},"modified":"2023-07-17T12:46:43","modified_gmt":"2023-07-17T12:46:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.jamesonwhiskey.com\/en-ae\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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<\/div>\n Frequently Asked Questions<\/span>\n <\/div>\n\n

Whatever the question, you are probably not the first to ask so check out the most popular questions below.<\/h1>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n
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Jameson Distillery Tours<\/h2>\n <\/div>\n\n
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\n \n How can I book my visit to Jameson Distillery?<\/span>\n <\/span>\n <\/summary>\n
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You can book all experiences available in Jameson Distillery Bow St. & Jameson Distillery Midleton at jamesonwhiskey.com<\/a> to secure your place.<\/p>\n

Tip: From one friend to another, we advise you to book early to avoid disappointment.<\/p>\n\n <\/section>\n <\/details>\n

\n \n Can I book with you over the phone?<\/span>\n <\/span>\n <\/summary>\n
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Our team are always happy to chat, however we don\u2019t take reservations over the phone, so please book online through the links below or pop in and we will place you on the next available tour.<\/p>\n

Jameson Distillery Bow St., Dublin<\/a><\/p>\n

Jameson Distillery Midleton, Cork<\/a><\/p>\n

Tip: The expected wait time can vary depending on availability, but luckily we have a great bar team to keep you entertained.<\/p>\n\n <\/section>\n <\/details>\n

\n \n What time is your last tour?<\/span>\n <\/span>\n <\/summary>\n
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Our distillery times (just like some of our cocktails) vary with the season. Check our opening hours<\/a> for Jameson Distillery Bow St. and for Jameson Distillery Midleton.<\/p>\n

Tip: Our opening hours and our last tour times differ, and since we don\u2019t want you to miss out, remember, if our closing time says 7pm, chances are our last tour is at 6pm.<\/p>\n\n <\/section>\n <\/details>\n

\n \n How will I receive my tickets when booking online?<\/span>\n <\/span>\n <\/summary>\n
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Keep your booking details close to help our team check you in at reception. On arrival, simply show our team the confirmation email on your device or provide us with your booking reference number and we’ll print your tickets out for you.<\/p>\n\n <\/section>\n <\/details>\n

\n \n I have a large group booking, how do I book this?<\/span>\n <\/span>\n <\/summary>\n
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If you wish to make a large group booking (15+ people) you can email us at:<\/p>\n

Jameson Distillery Bow St.- bowst@jamesonwhiskey.com<\/a><\/p>\n

Jameson Distillery Midleton \u2013 midleton@jamesonwhiskey.com<\/a><\/p>\n

Our Reservations Teams are available Monday \u2013 Friday; 9am \u2013 5pm<\/p>\n\n <\/section>\n <\/details>\n

\n \n I have a Jameson Distillery Gift Card \u2013 can I use this online to book my experience?<\/span>\n <\/span>\n <\/summary>\n
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In order to book an experience with a gift card, our reservations team will be able to assist. Please contact our team on:<\/p>\n

Jameson Distillery Bow St. – bowst@jamesonwhiskey.com<\/a> \/ +353-1-8072355<\/p>\n

Jameson Distillery Midleton \u2013 midleton@jamesonwhiskey.com<\/a> \/ +353-21-4613594<\/p>\n

If your gift card was purchased online, please prepare your gift card number and pin code.<\/p>\n\n <\/section>\n <\/details>\n

\n \n How can I change the dates and\/or time of my Jameson tour?<\/span>\n <\/span>\n <\/summary>\n
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Don\u2019t worry, we know how plans can change and we\u2019ll do what we can so you don\u2019t miss out. If you need to change the time or date of your tour, please contact our reservations team at:<\/p>\n

Jameson Distillery Bow St.- bowst@jamesonwhiskey.com<\/a> \/ +353-1-8072355<\/p>\n

Jameson Distillery Midleton \u2013 midleton@jamesonwhiskey.com<\/a> \/ +353-21-4613594<\/p>\n

Tip: As the World\u2019s Leading Distillery Tour, we can be busy. So please let our team know if there are changes to your booking as early as you can to avoid disappointment.<\/p>\n\n <\/section>\n <\/details>\n

\n \n I don\u2019t have a ticket, can I visit the bar & shop?<\/span>\n <\/span>\n <\/summary>\n
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Our whiskey is made to be shared. That\u2019s why you don\u2019t need a ticket to pop into our bar or shop. If you\u2019re thinking of dropping by check out our opening times<\/a> for Jameson Distillery Bow St. and for Jameson Distillery Midleton.<\/p>\n\n <\/section>\n <\/details>\n

\n \n How do I get to the Jameson Distillery?<\/span>\n <\/span>\n <\/summary>\n
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Find your way to Jameson Distillery Bow St. or Jameson Distillery Midleton by clicking here<\/a>.<\/p>\n\n <\/section>\n <\/details>\n

\n \n Is there parking at the Jameson Distillery?<\/span>\n <\/span>\n <\/summary>\n
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DUBLIN<\/p>\n

Car parking wouldn\u2019t have been too popular in 1780 Dublin, when we first opened our doors to Jameson Distillery Bow St., but thankfully there are plenty of car parks nearby today. The nearest car park is on Queens Street\/Smithfield Square.<\/p>\n

CORK<\/p>\n

We\u2019ve just embarked on an exciting upgrade journey which will see the buildings here at Jameson Distillery Midleton transformed between now and 2025, just in time to celebrate our 200 year anniversary. You may notice some construction work when you arrive for your visit, however we ensure that our experiences are running as usual with minimal interruption.<\/p>\n

Please allow time to find parking before your experience, as we can no longer accommodate parking onsite. When you arrive, there is free parking available outside our main gates on Distillery Walk. There is also free parking available at Distillery Lane car park and on Main Street Midleton.<\/p>\n\n <\/section>\n <\/details>\n

\n \n Is Jameson Distillery wheelchair accessible?<\/span>\n <\/span>\n <\/summary>\n
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Our distillery is inclusive and accessible to all. In fact, all our experiences are wheelchair friendly. If you have any questions or if you\u2019d like to make a booking please email our reservations team at bowst@jamesonwhiskey.com<\/a> or midleton@jamesonwhiskey.com<\/a>.<\/p>\n\n <\/section>\n <\/details>\n

\n \n Is your tour outdoors? <\/span>\n <\/span>\n <\/summary>\n
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All our experiences at Jameson Distillery Bow St., Dublin are completely indoors.<\/p>\n

Our tours at Midleton Distillery span across various buildings on our distillery grounds, meaning you will be outdoors for portions of your tour. We advised dressing in layers, with a waterproof top layer in case of rain showers.<\/p>\n\n <\/section>\n <\/details>\n

\n \n Do I get to visit a live Distillery? <\/span>\n <\/span>\n <\/summary>\n
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Jameson Distillery Bow St., Dublin, is where our story began back in 1780 and the home of Dublin’s only live maturation warehouse. However, we are no longer a working distillery – today,\u00a0every drop of Jameson is made down in Midleton Distillery, Co. Cork.<\/p>\n

If you’d like to visit a live distillery, we recommend a visit to Midleton, Cork. Here, part of the tour includes a visit to our Micro-Distillery that is generally in operation Mon\u2013Fri, and our Live maturation warehouse is also part of the experience.<\/p>\n\n <\/section>\n <\/details>\n <\/div>\n<\/section>\n\n\n\n

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Jameson Distillery Bow St. Tours<\/h2>\n <\/div>\n\n
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\n \n How often do your tours run?<\/span>\n <\/span>\n <\/summary>\n
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Don\u2019t worry, our tours happen a lot quicker than the time it takes to make our whiskey. In fact, the Bow St. Experience starts approximately every 15-30 minutes and as we hold the title for the World\u2019s Leading Distillery Tour, it can get quite busy so it\u2019s best to arrive early or book online at jamesonwhiskey.com. You\u2019ll also find the times of all other experiences available here too.<\/p>\n\n <\/section>\n <\/details>\n

\n \n How long are the tours?<\/span>\n <\/span>\n <\/summary>\n
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Our experiences differ in length. The Bow St. Experience is 45 minutes, the Secret Whiskey Tasting is 60 minutes, the Jameson Black Barrel Blending Class is 90 minutes, the Cocktail Making Class is 60 minutes and finally, the Cask Draw Experience is 10 minutes. Time well spent with friends old and new.<\/p>\n\n <\/section>\n <\/details>\n

\n \n Should I pre-book my experience online?<\/span>\n <\/span>\n <\/summary>\n
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Pre-booking is advised, especially for our Cocktail Making class, Jameson Black Barrel Blending class, Cask Draw Experience and Secret Whiskey Tasting experience as spaces are limited. Our flagship, the Bow St. Experience offers additional availability, so if you arrive without a booking, our aim will be to get you placed onto the next available tour (where possible), they start approximately every 15-30 minutes. However, to guarantee a specific time slot, please book online ahead of time.<\/p>\n\n <\/section>\n <\/details>\n

\n \n Are kids allowed on Jameson Distillery Bow St. experiences?<\/span>\n <\/span>\n <\/summary>\n
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In the spirit of inclusivity, anyone under 18 can take part in our flagship Bow St. Experience and learn about our story and process, but when it comes to our whiskey tasting, the kids will have to take a rain check. A soft drink will be provided for their enjoyment instead. Unfortunately, we can\u2019t allow anyone under 18 on the Secret Whiskey Tasting, the Cocktail Making class, the Jameson Black Barrel Blending class or the Cask Draw Experience.<\/p>\n\n <\/section>\n <\/details>\n <\/div>\n<\/section>\n\n\n\n

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The brand, the bottle, the liquid and where to shop<\/h2>\n <\/div>\n\n
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\n \n Where can I buy Jameson bottles and merchandise?<\/span>\n <\/span>\n <\/summary>\n
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We wanted to make it as easy as possible for you. You can visit our shops or our online store.<\/p>\n\n <\/section>\n <\/details>\n

\n \n Where can I get a personalised gift?<\/span>\n <\/span>\n <\/summary>\n
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Personalised Jameson bottles and personalised hip flasks can only be purchased at our distilleries, Jameson Distillery Bow St., Dublin and Jameson Distillery Midleton, Cork or from our online shop.<\/p>\n\n <\/section>\n <\/details>\n

\n \n I’ve discovered an old Jameson bottle and I’m wondering can you provide me with as much information as possible around the bottle.<\/span>\n <\/span>\n <\/summary>\n
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You can learn more about the history of Jameson bottles by contacting us on info@jamesonwhiskey.com.<\/a><\/p>\n\n <\/section>\n <\/details>\n

\n \n What are the ingredients used to make Jameson Irish whiskey?<\/span>\n <\/span>\n <\/summary>\n
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John Jameson established our way of making whiskey in 1780 and we’ve been proudly sticking to it ever since. It might not be the easiest way, but insisting on the finest ingredients (unmalted and malted barley), triple distillation, and aging our whiskey in seasoned oak barrels has been the secret behind our signature smoothness.<\/p>\n\n <\/section>\n <\/details>\n <\/div>\n<\/section>\n\n\n

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BRAND HOMES AND SHOP QUERIES<\/h2>\n<\/div>\n
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Still have a question? <\/h1>\n <\/div>\n <\/div>\n\n
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Submit your queries for Jameson Bow St. Distillery, Midleton Distillery Cork, or Midelton Craft Collection online store below. For all other queries, see here<\/a>.<\/p>\n\n <\/div>\n

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