Jameson Merchandise Shipping Policy

Last Updated: October 2024

Thank you for shopping with us at Jameson. We want to ensure you have the best experience possible, so here’s everything you need to know about shipping.

Shipping Locations

We ship to the UK and select international locations. If your country is not listed at checkout, please contact us at jameson@elementkarbonproducts.co.uk for assistance.

Processing Time

All orders are processed within two business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders or there are delays due to COVID-19, shipping may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Methods & Rates

• Standard UK Delivery £3.99 Royal Mail Tracked 24 or DPD (usually delivered within 2 to 4 working days)

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or via the courier’s tracking page.

Customs, Duties & Taxes

For international orders, please note that customs duties and taxes may be applied once the shipment reaches your country. You are responsible for these charges, and we are unable to control or predict these fees.

Missing or Damaged Items

If your order is missing or damaged during transit, please contact us within 5 days of receiving your order at jameson@elementkarbonproducts.co.uk. We will investigate the issue and do our best to resolve it promptly.

Returns & Exchanges

For information about returns and exchanges, please refer to our Return Policy. 

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

• Email: jameson@elementkarbonproducts.co.uk
• Phone: 01395 265972