Accessibility at Jameson Distillery
Welcome to Jameson Distillery Bow St.
At Jameson Distillery Bow St., we want everyone to feel welcome and able to enjoy their visit with confidence.
We know that every visitor has different needs, so we’re continually working to make our experiences more accessible and inclusive. From physical access and sensory supports to pre-visit information and trained team members, we want to give you the information you need to plan your visit in a way that works for you.
Jameson Distillery Bow St. has achieved Autism Friendly Accreditation with AsIAm, Ireland’s Autism Charity, and are completing Mobility Mojo Accreditation as part of our ongoing commitment to improving accessibility.
If you have an accessibility requirement that isn’t covered below, please get in touch. Our team will be happy to discuss your needs and help make your visit as comfortable as possible.
Contact Us Before Your Visit
If you have any questions about accessibility or would like some extra support when planning your visit, please contact us:
Email: [email protected]
Telephone: (01) 807 2355
Our dedicated accessibility email is supported by our reservations team, who can provide information and help you prepare for your visit.
Getting Here
Jameson Distillery Bow St. is located in Smithfield, in the heart of Dublin 7.
Jameson Distillery Bow St.
Bow Street
Smithfield
Dublin 7
D07 N9VH
Walking
The distillery can be approached from Smithfield Square or through the archway from Bow Street.
If you are visiting any other tourist attractions, these are the approximate walking times from them to the distillery
Christ Church Cathedral – 13minutes
Temple Bar – 15minutes
Guinness Storehouse – 20minutes
Trinity College – 20minutes
Luas
Take the Red Line Luas to Smithfield.
Smithfield Luas stop is approximately a 2 minute walk from Jameson Distillery
Luas times: Home page | TFI Luas
Parking
The nearest car parking is on Queen Street or Smithfield Square.
There is accessibility parking spaces at !-Park Smithfield and can be booked here. Dublin Smithfield Parking | Dublin Car Parks | Q-Park
There are wheelchair accessible parking bays close to elevators ad step free access into Smithfield Square. This is then around a 3 minute walk from the distillery
Taxi/Drop Off
Visitors travelling by taxi can be dropped off lose to the distillery ay the archway on Bow Street. Our team can also assist in booking taxis when you would like to leave.
Tourist Buses
Do Dublin & BigBus Dublin Stop 23 – Stops on 24/25 Arran Quay and is around 300m away from the distillery and is less than a 5 minute walk.
Dublin City Sightseeing Hop-on Hop-off bus Stop 15 – Stops also on Arran Quay, so is less than a 5 minute walk from the Distillery.
Planning a Quieter Visit
Bow St. is a busy visitor attraction and weekends can be particularly busy, especially during the afternoon.
If you prefer to visit when it is generally quieter, we recommend considering a morning visit during the week.
If you would like help choosing the most suitable experience or time for your visit, please contact our team before booking.
Familiarisation Visits
We understand that knowing what to expect can make visiting somewhere new much easier.
We offer complimentary orientation visits, where you can familiarise yourself with the distillery before deciding whether you would like to take part in one of our experiences.
To arrange an orientation visit, please contact our accessibility team in advance.
Wheelchair and Mobility Access
Our visitor experiences have lift access, and accessible toilets are available throughout the distillery. Accessibility improvements have also included ramps within the Story and Tasting rooms and automatic doors on accessible toilets.
A limited number of wheelchairs are available to borrow free of charge, subject to availability.
Seating is available at regular intervals throughout the tour, so please ask your Tour Guide if you require assistance.
There is step free access at the main entrance, and throughout the distillery.
Our bar and retail outlets are both step free. Staff assistance is available in both outlets if a table is needed arranged tin the bar, or if assistance is needed taking orders, or assisting in the store.
Jameson Distillery Bow St. is currently undergoing accreditation with Mobility Mojo, to recognise the accessibility measures in place and our continued commitment to improving physical accessibility
If you have a specific mobility requirement or would like to understand the route through the building before visiting, please contact our team.
Accessible Toilets
Accessible toilet facilities are available at Jameson Distillery Bow St.
Automatic doors have been installed on accessible toilets, providing easier access and greater space for larger wheelchairs.
If you require directions to the nearest accessible toilet during your visit, any member of our team will be happy to assist.
Autism and Sensory Accessibility
Jameson Distillery Bow St. is proud to have achieved Autism Friendly Accreditation with AsIAm, Ireland’s Autism Charity.
As part of this work, we have introduced practical supports to help autistic visitors and visitors with sensory requirements prepare for and enjoy their time with us.
Sensory Packs
Sensory packs are available from our Box Office and include ear plugs, sunglasses and a fidget spinner.
You are also very welcome to bring and use your own ear defenders or sensory equipment throughout your visit.
Quiet Space
A designated quiet space is available if you need some time away from a busy or sensory environment.
Simply speak to any member of our team and they will be happy to show you to the quiet space.
Sensory Map
We have developed a Sensory Map highlighting areas of the visitor journey that may have higher sensory impact, helping you understand what to expect before you arrive.
Visual Accessibility Guide
Our Visual Accessibility Guide takes you through your visit to Jameson Distillery Bow St., including what you can expect throughout the building and areas that may have a higher sensory impact.
AS I AM – Accessibility Guide JDBS.pdf
What to Expect During Your Experience
All our experiences are live guided..
At the beginning of the Jameson Experience, your guide will introduce themselves and explain important information about what to expect, including a warning before areas containing flashing lights.
Flashing lights are used during the“Troubled Times” section of the experience. Our guides provide advance warning, and visitors can leave the room for this short section if they wish.
If at any point you need a break or would prefer to leave your experience, that’s absolutely fine.
Please speak to your guide or any member of our team if you need assistance.
Assistance Dogs
Guide Dogs and Assistance Dogs are welcome at Jameson Distillery Bow St.
If you have any questions about visiting with an assistance dog, please contact our accessibility team before your visit.
Carers and Companions
Carers accompanying a visitor with a valid ticket are offered complimentary admission to our flagship experience.
Please contact our reservations team if you need assistance arranging your booking.
Deaf and Hard-of-Hearing Visitors
We are continuing to develop how our experiences can be enjoyed by Deaf and hard-of-hearing visitors.
Following a successful Irish Sign Language tour at Bow St., our accessibility roadmap includes the introduction of quarterly Irish Sign Language tours. These dates will be shown on our booking page.
We are also working towards providing digital transcripts alongside our Imagineear audio content, giving visitors who are Deaf, hard of hearing or who prefer to read rather than listen another way to enjoy the Jameson story. We are hopefully this will be live by March 2027.
In the meantime, we have transcripts in 18-point font in sans serif font printed for visitors who need them.
Languages
Our accessibility plans include the introduction of Imagineear audio content in English, French, German, Italian, Spanish, Brazilian Portuguese, Mandarin and Japanese, with written transcripts also planned in these languages. These will be available from March 2027
Emergency and medical information
We recognise that there are times when not everything goes smoothly, and have provided the following information to help “just in case”
Doctors’ assistance – Charter Medical, Smithfield Market – D07 VKP9
Pharmacy – Market Pharmacy, Smithfield. 8b Thundercut Alley – D07 E528
We also have Defibrillators on site
Explore Before You Visit
Want to see Jameson Distillery before you arrive?
An interactive virtual tour of Jameson Distillery Bow St. is available, giving you an opportunity to familiarise yourself with the building and its layout before your visit.
Our Team
If you need help during your visit, please speak to us.
Our team members wear name badges and carry radios, so they can easily contact additional support or a manager if required.
Autism Understanding & Awareness training has been provided to managers and team leaders, and autism awareness has also been incorporated into induction.
If you need more time, assistance or clarification at any stage, please let us know.
We’re Continuing to Improve
Accessibility is an ongoing journey for us.
Alongside our work with AsIAm and Mobility Mojo, we are participating in Fáilte Ireland’s Access for Success programme as we continue looking at ways to improve accessibility throughout the visitor journey.
We welcome feedback from our visitors. If there is something we can do to make your visit more accessible or comfortable, please let us know.
This Access Welcome Guide was produced on 17/10/2026 and last updated on 20/11/2026